Returns & Refunds
Our straightforward returns policy means that you can order from us with confidence.
Customers may return any item within 14 working days for a full refund or exchange, providing that:
- Goods are in the same condition in which you received them, and are resellable,
- Goods are in their original packaging,
- Original labels are still attached, where applicable.
Please note that all returned packages must include a completed Caswell Equine Supplies Returns Form, to allow for a swift process.