Returns & Refunds

Our straightforward returns policy means that you can order from us with confidence.

Customers may return any item within 14 working days for a full refund or exchange, providing that:

  • Goods are in the same condition in which you received them, and are resellable,
  • Goods are in their original packaging,
  • Original labels are still attached, where applicable.

Please note that all returned packages must include a completed Caswell Equine Supplies Returns Form, to allow for a swift process.

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